Return Policy

FastMove Courier Ltd. is committed to providing exceptional delivery services. However, we understand that there may be instances where a return is necessary. This Return Policy outlines the guidelines for returning packages handled by FastMove Courier Ltd.

Eligibility for Return

To be eligible for a return, the following conditions must be met:

  • The package must be damaged during transit.
  • The package must be missing items upon delivery.
  • The package must have been delivered to an incorrect address.

Return Process
  1. Notify FastMove Courier Ltd.: Within [7] days of delivery, contact our customer support to initiate the return process. Provide necessary details such as order number, recipient's name, and reason for return.
  2. Inspection: Our team will inspect the returned package to verify the reason for return.
  3. Refund or Replacement: Depending on the reason for return, we will process a refund or replacement. Refunds will be issued to the original payment method within [15] business days.

Additional Information
  • The customer is responsible for return shipping costs unless the return is due to FastMove Couriers' error.
  • FastMove Courier Ltd. reserves the right to refuse a return if it does not meet the eligibility criteria.
  • This Return Policy is subject to change without prior notice.